Foot Locker: Waited **mins on hold on the number on our ord...
A Foot Locker customer review by GetHuman user ~smr4426 from November 26th, 2017
Background on ~smr4426's case
GetHuman: ~smr4426 - can you tell our other Foot Locker customers when your case took place?
~smr4426: Yes I can. It was evening, on November 17th.
GetHuman: Did you reach out to Foot Locker, and if so, how?
GetHuman: And which of these common Foot Locker customer issues best describes the reason you wanted to talk to them?
(Shows ~smr4426 a list of common Foot Locker problems)
~smr4426: "Warranty claim" was why I was trying to call.
~smr4426's review of Foot Locker customer service
GetHuman: So how would you sum up your experience for GetHuman's Foot Locker customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~smr4426: Waited **mins on hold on the number on our order form, only *mins on this one!
GetHuman: Let's quantify your experience contacting Foot Locker. On a scale of 1 to 5, how easy is it go get help on a Foot Locker problem?
~smr4426: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~smr4426: I'd give them a one out of five on communication.
GetHuman: And what about Foot Locker's ability to quickly and effectively address your problem?
~smr4426: For that I would say one out of five.
GetHuman: And finally- any advice for other Foot Locker customers?
~smr4426: Call them early in the day or late. Don't forget any personal or account information you might need for Foot Locker to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~smr4426 taken from his Foot Locker customer service problem that occurred on November 17th, 2017.
Foot Locker
2.00 of 5 stars | 4 reviews
~smr4426's Foot Locker Review
Difficulty of finding help
3 out of 5 stars
Quality of communication
1 out of 5 stars
Timeliness and professionalism
1 out of 5 stars
Overall customer service rating
2 out of 5 stars
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