FootballFanatics.com: I still have not spoken with a representative a...
A FootballFanatics.com customer review by GetHuman user GetHuman-160408 from November 19th, 2017
Background on GetHuman-160408's case
GetHuman: GetHuman-160408 - can you tell our other FootballFanatics.com customers when your case took place?
GetHuman-160408: Yup. It was late at night, on November 15th.
GetHuman: Did you reach out to FootballFanatics.com, and if so, how?
GetHuman: And which of these common FootballFanatics.com customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-160408 a list of common FootballFanatics.com problems)
GetHuman-160408: "Overcharge/Strange charge" was why I was trying to call.
GetHuman-160408's review of FootballFanatics.com customer service
GetHuman: So how would you sum up your experience for GetHuman's FootballFanatics.com customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-160408: I still have not spoken with a representative about my order. The tracking numbers do not work, and I have received * out of * of the shirts I order * weeks ago. One was actually cancelled because it was out of stock.. So why did the website let me order it in the first place? What's happened to customer service?
GetHuman: Let's quantify your experience contacting FootballFanatics.com. On a scale of 1 to 5, how easy is it go get help on a FootballFanatics.com problem?
GetHuman-160408: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-160408: I'd give them a one out of five on communication.
GetHuman: And what about FootballFanatics.com's ability to quickly and effectively address your problem?
GetHuman-160408: For that I would say two out of five.
GetHuman: And finally- any advice for other FootballFanatics.com customers?
GetHuman-160408: Call them early in the day or late. Don't forget any personal or account information you might need for FootballFanatics.com to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-160408 taken from his FootballFanatics.com customer service problem that occurred on November 15th, 2017.