Ford: they answered the phone no wait. moved problem...
A Ford customer review by GetHuman user ~ford lover from November 27th, 2017
Background on ~ford lover's case
GetHuman: ~ford lover - can you tell our other Ford customers when your case took place?
~ford lover: Yes. It was morning, on November 24th.
GetHuman: Did you reach out to Ford, and if so, how?
GetHuman: And which of these common Ford customer issues best describes the reason you wanted to talk to them?
(Shows ~ford lover a list of common Ford problems)
~ford lover: "Where to buy" was why I was trying to call.
~ford lover's review of Ford customer service
GetHuman: So how would you sum up your experience for GetHuman's Ford customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~ford lover: they answered the phone no wait. moved problem up to district manager.
GetHuman: Let's quantify your experience contacting Ford. On a scale of 1 to 5, how easy is it go get help on a Ford problem?
~ford lover: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~ford lover: I'd give them a five out of five on communication.
GetHuman: And what about Ford's ability to quickly and effectively address your problem?
~ford lover: For that I would say three out of five.
GetHuman: And finally- any advice for other Ford customers?
~ford lover: Call them early in the day or late. Don't forget any personal or account information you might need for Ford to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~ford lover taken from his Ford customer service problem that occurred on November 24th, 2017.