Ford Motor Credit: I got cut off after waiting on hold * freaking...
A Ford Motor Credit customer review by GetHuman user ~MSG Rice from November 24th, 2017
Background on ~MSG Rice's case
GetHuman: ~MSG Rice - can you tell our other Ford Motor Credit customers when your case took place?
~MSG Rice: Yes I can. It was late at night, on November 21st.
GetHuman: Did you reach out to Ford Motor Credit, and if so, how?
GetHuman: And which of these common Ford Motor Credit customer issues best describes the reason you wanted to talk to them?
(Shows ~MSG Rice a list of common Ford Motor Credit problems)
~MSG Rice: "Repayment question" was why I was trying to call.
~MSG Rice's review of Ford Motor Credit customer service
GetHuman: So how would you sum up your experience for GetHuman's Ford Motor Credit customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~MSG Rice: I got cut off after waiting on hold * freaking times!! Now when I call I go through the prompts, get a Spanish recording and then get hung up on.
GetHuman: Let's quantify your experience contacting Ford Motor Credit. On a scale of 1 to 5, how easy is it go get help on a Ford Motor Credit problem?
~MSG Rice: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~MSG Rice: I'd give them a five out of five on communication.
GetHuman: And what about Ford Motor Credit's ability to quickly and effectively address your problem?
~MSG Rice: For that I would say five out of five.
GetHuman: And finally- any advice for other Ford Motor Credit customers?
~MSG Rice: Call them early in the day or late. Don't forget any personal or account information you might need for Ford Motor Credit to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~MSG Rice taken from his Ford Motor Credit customer service problem that occurred on November 21st, 2017.