FreedomPop: So far, so good!

A FreedomPop customer review by GetHuman user ~lalala woohoo from November 23rd, 2017

Background on ~lalala woohoo's case

GetHuman: ~lalala woohoo - can you tell our other FreedomPop customers when your case took place?
~lalala woohoo: Yes I can. It was middle of the night, on November 17th.
GetHuman: Did you reach out to FreedomPop, and if so, how?
~lalala woohoo: I used the 888-702-8302 number I found for on the GetHuman FreedomPop customer phone number page I was on: FreedomPop Customer Service Phone Number
GetHuman: And which of these common FreedomPop customer issues best describes the reason you wanted to talk to them?
(Shows ~lalala woohoo a list of common FreedomPop problems)
~lalala woohoo: "Cancel Service" was why I was trying to call.

~lalala woohoo's review of FreedomPop customer service

GetHuman: So how would you sum up your experience for GetHuman's FreedomPop customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~lalala woohoo: So far, so good!
GetHuman: Let's quantify your experience contacting FreedomPop. On a scale of 1 to 5, how easy is it go get help on a FreedomPop problem?
~lalala woohoo: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~lalala woohoo: I'd give them a one out of five on communication.
GetHuman: And what about FreedomPop's ability to quickly and effectively address your problem?
~lalala woohoo: For that I would say one out of five.
GetHuman: And finally- any advice for other FreedomPop customers?
~lalala woohoo: Call them early in the day or late. Don't forget any personal or account information you might need for FreedomPop to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~lalala woohoo taken from his FreedomPop customer service problem that occurred on November 17th, 2017.

FreedomPop

2.34 of 5 stars | 534 reviews

~lalala woohoo's FreedomPop Review

Difficulty of finding help
2 out of 5 stars
Quality of communication
1 out of 5 stars
Timeliness and professionalism
1 out of 5 stars
Overall customer service rating
1 out of 5 stars

GetHuman collects and distributes reviews, how-to-guides, tips, hacks and secret contact information for companies like FreedomPop, sourced by customers like you, to help us all get customer service better, faster and easier. GetHuman is not affiliated with FreedomPop in any way.

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