FreedomPop: my phone hasbeen stolen need * cut it off
A FreedomPop customer review by GetHuman user ~ladonna allen from November 26th, 2017
Background on ~ladonna allen's case
GetHuman: ~ladonna allen - can you tell our other FreedomPop customers when your case took place?
~ladonna allen: Yes. It was evening, on November 23rd.
GetHuman: Did you reach out to FreedomPop, and if so, how?
GetHuman: And which of these common FreedomPop customer issues best describes the reason you wanted to talk to them?
(Shows ~ladonna allen a list of common FreedomPop problems)
~ladonna allen: "Complaint" was why I was trying to call.
~ladonna allen's review of FreedomPop customer service
GetHuman: So how would you sum up your experience for GetHuman's FreedomPop customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~ladonna allen: my phone hasbeen stolen need * cut it off
GetHuman: Let's quantify your experience contacting FreedomPop. On a scale of 1 to 5, how easy is it go get help on a FreedomPop problem?
~ladonna allen: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~ladonna allen: I'd give them a one out of five on communication.
GetHuman: And what about FreedomPop's ability to quickly and effectively address your problem?
~ladonna allen: For that I would say four out of five.
GetHuman: And finally- any advice for other FreedomPop customers?
~ladonna allen: Call them early in the day or late. Don't forget any personal or account information you might need for FreedomPop to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~ladonna allen taken from his FreedomPop customer service problem that occurred on November 23rd, 2017.