Freeway Insurance Services: Terrible service
A Freeway Insurance Services customer review by GetHuman user ~eraldo pantoja from November 22nd, 2017
Background on ~eraldo pantoja's case
GetHuman: ~eraldo pantoja - can you tell our other Freeway Insurance Services customers when your case took place?
~eraldo pantoja: Yeah. It was middle of the night, on November 17th.
GetHuman: Did you reach out to Freeway Insurance Services, and if so, how?
GetHuman: And which of these common Freeway Insurance Services customer issues best describes the reason you wanted to talk to them?
(Shows ~eraldo pantoja a list of common Freeway Insurance Services problems)
~eraldo pantoja: "Update account information" was why I was trying to call.
~eraldo pantoja's review of Freeway Insurance Services customer service
GetHuman: So how would you sum up your experience for GetHuman's Freeway Insurance Services customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~eraldo pantoja: Terrible service
GetHuman: Let's quantify your experience contacting Freeway Insurance Services. On a scale of 1 to 5, how easy is it go get help on a Freeway Insurance Services problem?
~eraldo pantoja: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~eraldo pantoja: I'd give them a one out of five on communication.
GetHuman: And what about Freeway Insurance Services's ability to quickly and effectively address your problem?
~eraldo pantoja: For that I would say one out of five.
GetHuman: And finally- any advice for other Freeway Insurance Services customers?
~eraldo pantoja: Call them early in the day or late. Don't forget any personal or account information you might need for Freeway Insurance Services to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~eraldo pantoja taken from his Freeway Insurance Services customer service problem that occurred on November 17th, 2017.
Freeway Insurance Services
1.00 of 5 stars | 2 reviews
~eraldo pantoja's Freeway Insurance Services Review
Difficulty of finding help
2 out of 5 stars
Quality of communication
1 out of 5 stars
Timeliness and professionalism
1 out of 5 stars
Overall customer service rating
1 out of 5 stars
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