Frigidaire: I have an **** oven that needs a motherboard. I...
A Frigidaire customer review by GetHuman user GetHuman-139246 from November 25th, 2017
Background on GetHuman-139246's case
GetHuman: GetHuman-139246 - can you tell our other Frigidaire customers when your case took place?
GetHuman-139246: Sure. It was evening, on November 20th.
GetHuman: Did you reach out to Frigidaire, and if so, how?
GetHuman: And which of these common Frigidaire customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-139246 a list of common Frigidaire problems)
GetHuman-139246: "Place or track order" was why I was trying to call.
GetHuman-139246's review of Frigidaire customer service
GetHuman: So how would you sum up your experience for GetHuman's Frigidaire customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-139246: I have an **** oven that needs a motherboard. It is a double oven The small oven works, burners work, broiler works but the large oven does not. I've been told the part is no longer available and I have to replace the entire oven. This is a classic case on "planned obsolescence." What a waste of an otherwise good oven. I guess that Frigidaire prefers sales over excellence. Be assured that I will not buy a new Frigidaire.
GetHuman: Let's quantify your experience contacting Frigidaire. On a scale of 1 to 5, how easy is it go get help on a Frigidaire problem?
GetHuman-139246: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-139246: I'd give them a one out of five on communication.
GetHuman: And what about Frigidaire's ability to quickly and effectively address your problem?
GetHuman-139246: For that I would say five out of five.
GetHuman: And finally- any advice for other Frigidaire customers?
GetHuman-139246: Call them early in the day or late. Don't forget any personal or account information you might need for Frigidaire to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-139246 taken from his Frigidaire customer service problem that occurred on November 20th, 2017.