Frontier Airlines: Frontier has severely limited the time in which...

A Frontier Airlines customer review by GetHuman user ~Light Mystery from November 25th, 2017

Background on ~Light Mystery's case

GetHuman: ~Light Mystery - can you tell our other Frontier Airlines customers when your case took place?
~Light Mystery: Yes. It was morning, on November 16th.
GetHuman: Did you reach out to Frontier Airlines, and if so, how?
~Light Mystery: I used the 801-401-9000 number I found for on the GetHuman Frontier Airlines customer phone number page I was on: Frontier Airlines Customer Service Phone Number
GetHuman: And which of these common Frontier Airlines customer issues best describes the reason you wanted to talk to them?
(Shows ~Light Mystery a list of common Frontier Airlines problems)
~Light Mystery: "Cancelled Flight" was why I was trying to call.

~Light Mystery's review of Frontier Airlines customer service

GetHuman: So how would you sum up your experience for GetHuman's Frontier Airlines customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Light Mystery: Frontier has severely limited the time in which calls can be made to customer relations at the ***-***-**** number: * am to ** am Monday thru Friday and I have NEVER been able to speak with a live person as the wait is too long for me while at work. That way they do not have to address any complaints or solve any problems
GetHuman: Let's quantify your experience contacting Frontier Airlines. On a scale of 1 to 5, how easy is it go get help on a Frontier Airlines problem?
~Light Mystery: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Light Mystery: I'd give them a five out of five on communication.
GetHuman: And what about Frontier Airlines's ability to quickly and effectively address your problem?
~Light Mystery: For that I would say two out of five.
GetHuman: And finally- any advice for other Frontier Airlines customers?
~Light Mystery: Call them early in the day or late. Don't forget any personal or account information you might need for Frontier Airlines to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Light Mystery taken from his Frontier Airlines customer service problem that occurred on November 16th, 2017.

Frontier Airlines

2.08 of 5 stars | 202 reviews

~Light Mystery's Frontier Airlines Review

Difficulty of finding help
4 out of 5 stars
Quality of communication
5 out of 5 stars
Timeliness and professionalism
2 out of 5 stars
Overall customer service rating
4 out of 5 stars

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