Frontier Communications Customer Reviews

HomeRead Customer ReviewsFrontier Communications Customer Reviews

Frontier Communications Ratings Summary

SUPPORT QUALITY
2.0
OUT OF 5
COMMUNICATION
2.4
OUT OF 5
RESPONSIVENESS
22.5
MINUTES - AVERAGE
OVERALL RATING
2.5
OUT OF 5


See how Frontier Communications has done over time on our Frontier Communications ratings page.
Don't forget to weigh in
Add your review
Make sure you rate Frontier Communications too - we need to keep each other informed!


Recent Frontier Communications Reviews 1 - 15 of 158

Write your own review... 

 by Bill Boltz - from 3 days ago

Fine service but will contact later for wi fi upgrade process Read full review ›
Write your own review... 

 by Anonymous - from 20 days ago

Lots of holding, lots of transferring, a dude who I couldn't even understand. Gave up. Problem not solved. Read full review ›
Write your own review... 

 by Jim - from 24 days ago

I'm new to Frontier, and I must be an anomaly, but my Live Chat was immediate, effective and friendly. To be honest, I always expect the ab Read full review ›
Write your own review... 

 by cac - from 28 days ago

Tech was great! Frontier uses post-service questionnaires to withhold bonuses,raises, etc. If you give the person on the phone a bad evalu Read full review ›
Write your own review... 

 by Anonymous - from 1 mo ago

Eric (cusotmer service) could not help me, transfered to Dish (it's for the tv portion of the plan)... Read full review ›
Write your own review... 

 by Anonymous - from 1 mo ago

very efficient Read full review ›
Write your own review... 

 by donk - from 1 mo ago

I'm hanging up. It's been 35 minutes of music. I'm in their chat queue too. Started at #8 and am now #6 in 30 minutes! Read full review ›
Write your own review... 

 by Anonymous - from 1 mo ago

couldn't speak to a person, they kept hanging up on me even after waiting in que several times for 15 minutes minimum each time Read full review ›
Write your own review... 

 by b5312 - from 1 mo ago

After 3 calls to tech support never go thru. And a chat session which I was ended on you end I received no help! I don't know how you stay i Read full review ›
Write your own review... 

 by DialUp - from 2 mos ago

The internet service in Pilgrim Hills Molino FL hwy 97.. is horrible have used this service for 4 years and the tell me i have high speed D Read full review ›
Write your own review... 

 by Anonymous - from 2 mos ago

at this point I don' want anymore dealings with fronties Read full review ›
Write your own review... 

 by Pam Blubaugh - from 3 mos ago

Frontier is the worst communications company I have seen anywhere in the country. Their internet service here is atrocious. Our phones hav Read full review ›
Write your own review... 

 by Maxie 696 - from 4 mos ago

Frontier SUCKS!! Read full review ›
Write your own review... 

 by Anonymous - from 4 mos ago

Frontier Sucks!! Can't get a rep, put on hold FOREVER!! Tried to get help fixing my phone with no luck!! Read full review ›
Write your own review... 

 by Donna - from 4 mos ago

The customer service for this company is horrible. After 40 minutes ( 20 on hold) I was told they have to put me on hold because I was so ne Read full review ›
Long wait? Great service?
We customers all benefit from telling each other our customer support stories.

minutes waited

Submit my Review

Other helpful Frontier Communications information besides reviews

Most commonly sought information by Frontier Communications customers looking for reviews