Frontier Communications: Frontier *****!!
A Frontier Communications customer review by GetHuman user ~Maxie 696 from November 19th, 2017
Background on ~Maxie 696's case
GetHuman: ~Maxie 696 - can you tell our other Frontier Communications customers when your case took place?
~Maxie 696: Yup. It was afternoon, on November 9th.
GetHuman: Did you reach out to Frontier Communications, and if so, how?
GetHuman: And which of these common Frontier Communications customer issues best describes the reason you wanted to talk to them?
(Shows ~Maxie 696 a list of common Frontier Communications problems)
~Maxie 696: "Technical Support" was why I was trying to call.
~Maxie 696's review of Frontier Communications customer service
GetHuman: So how would you sum up your experience for GetHuman's Frontier Communications customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Maxie 696: Frontier *****!!
GetHuman: Let's quantify your experience contacting Frontier Communications. On a scale of 1 to 5, how easy is it go get help on a Frontier Communications problem?
~Maxie 696: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Maxie 696: I'd give them a one out of five on communication.
GetHuman: And what about Frontier Communications's ability to quickly and effectively address your problem?
~Maxie 696: For that I would say four out of five.
GetHuman: And finally- any advice for other Frontier Communications customers?
~Maxie 696: Call them early in the day or late. Don't forget any personal or account information you might need for Frontier Communications to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Maxie 696 taken from his Frontier Communications customer service problem that occurred on November 9th, 2017.