Frontier Communications: Tech was great! Frontier uses post-service que...

A Frontier Communications customer review by GetHuman user ~cac from November 21st, 2017

Background on ~cac's case

GetHuman: ~cac - can you tell our other Frontier Communications customers when your case took place?
~cac: Yes. It was morning, on November 12th.
GetHuman: Did you reach out to Frontier Communications, and if so, how?
~cac: I used the 800-921-8101 number I found for on the GetHuman Frontier Communications customer phone number page I was on: Frontier Communications Customer Service Phone Number
GetHuman: And which of these common Frontier Communications customer issues best describes the reason you wanted to talk to them?
(Shows ~cac a list of common Frontier Communications problems)
~cac: "Cancel Plan" was why I was trying to call.

~cac's review of Frontier Communications customer service

GetHuman: So how would you sum up your experience for GetHuman's Frontier Communications customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~cac: Tech was great! Frontier uses post-service questionnaires to withhold bonuses,raises, etc. If you give the person on the phone a bad evaluation, they will suffer for it. Please carefully consider whether the employee really deserves the bad eval.
GetHuman: Let's quantify your experience contacting Frontier Communications. On a scale of 1 to 5, how easy is it go get help on a Frontier Communications problem?
~cac: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~cac: I'd give them a one out of five on communication.
GetHuman: And what about Frontier Communications's ability to quickly and effectively address your problem?
~cac: For that I would say two out of five.
GetHuman: And finally- any advice for other Frontier Communications customers?
~cac: Call them early in the day or late. Don't forget any personal or account information you might need for Frontier Communications to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~cac taken from his Frontier Communications customer service problem that occurred on November 12th, 2017.

Frontier Communications

2.32 of 5 stars | 173 reviews

~cac's Frontier Communications Review

Difficulty of finding help
2 out of 5 stars
Quality of communication
1 out of 5 stars
Timeliness and professionalism
2 out of 5 stars
Overall customer service rating
2 out of 5 stars

GetHuman collects and distributes reviews, how-to-guides, tips, hacks and secret contact information for companies like Frontier Communications, sourced by customers like you, to help us all get customer service better, faster and easier. GetHuman is not affiliated with Frontier Communications in any way.

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