Frontier Communications: Fine service but will contact later for wi fi u...
A Frontier Communications customer review by GetHuman user ~Bill Boltz from November 21st, 2017
Background on ~Bill Boltz's case
GetHuman: ~Bill Boltz - can you tell our other Frontier Communications customers when your case took place?
~Bill Boltz: Yes. It was morning, on November 19th.
GetHuman: Did you reach out to Frontier Communications, and if so, how?
GetHuman: And which of these common Frontier Communications customer issues best describes the reason you wanted to talk to them?
(Shows ~Bill Boltz a list of common Frontier Communications problems)
~Bill Boltz: "Cancel Plan" was why I was trying to call.
~Bill Boltz's review of Frontier Communications customer service
GetHuman: So how would you sum up your experience for GetHuman's Frontier Communications customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Bill Boltz: Fine service but will contact later for wi fi upgrade process
GetHuman: Let's quantify your experience contacting Frontier Communications. On a scale of 1 to 5, how easy is it go get help on a Frontier Communications problem?
~Bill Boltz: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Bill Boltz: I'd give them a three out of five on communication.
GetHuman: And what about Frontier Communications's ability to quickly and effectively address your problem?
~Bill Boltz: For that I would say four out of five.
GetHuman: And finally- any advice for other Frontier Communications customers?
~Bill Boltz: Call them early in the day or late. Don't forget any personal or account information you might need for Frontier Communications to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Bill Boltz taken from his Frontier Communications customer service problem that occurred on November 19th, 2017.