Frontier Communications: I found the whole adventure with my call to b...
A Frontier Communications customer review by GetHuman user ~Jack Black from November 22nd, 2017
Background on ~Jack Black's case
GetHuman: ~Jack Black - can you tell our other Frontier Communications customers when your case took place?
~Jack Black: Yeah. It was middle of the night, on November 17th.
GetHuman: Did you reach out to Frontier Communications, and if so, how?
GetHuman: And which of these common Frontier Communications customer issues best describes the reason you wanted to talk to them?
(Shows ~Jack Black a list of common Frontier Communications problems)
~Jack Black: "Lower my bill" was why I was trying to call.
~Jack Black's review of Frontier Communications customer service
GetHuman: So how would you sum up your experience for GetHuman's Frontier Communications customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Jack Black: I found the whole adventure with my call to be a royal pain. The long wait time,being moved to one person after another.When I got to someone who knew what I was talking about, they were rude to me, talked down to me, and told me he could have my phone shut off right then. I have only had * encountor *where I was treated like a great. I forget her name,but she should be the Employee of the Year!
GetHuman: Let's quantify your experience contacting Frontier Communications. On a scale of 1 to 5, how easy is it go get help on a Frontier Communications problem?
~Jack Black: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Jack Black: I'd give them a one out of five on communication.
GetHuman: And what about Frontier Communications's ability to quickly and effectively address your problem?
~Jack Black: For that I would say five out of five.
GetHuman: And finally- any advice for other Frontier Communications customers?
~Jack Black: Call them early in the day or late. Don't forget any personal or account information you might need for Frontier Communications to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Jack Black taken from his Frontier Communications customer service problem that occurred on November 17th, 2017.