Frontier Communications: didn't solve anything at all,still stalling internet!
A Frontier Communications customer review by GetHuman user ~wally so from November 23rd, 2017
Background on ~wally so's case
GetHuman: ~wally so - can you tell our other Frontier Communications customers when your case took place?
~wally so: Yup. It was afternoon, on November 14th.
GetHuman: Did you reach out to Frontier Communications, and if so, how?
GetHuman: And which of these common Frontier Communications customer issues best describes the reason you wanted to talk to them?
(Shows ~wally so a list of common Frontier Communications problems)
~wally so: "Change Plan" was why I was trying to call.
~wally so's review of Frontier Communications customer service
GetHuman: So how would you sum up your experience for GetHuman's Frontier Communications customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~wally so: didn't solve anything at all,still stalling internet!
GetHuman: Let's quantify your experience contacting Frontier Communications. On a scale of 1 to 5, how easy is it go get help on a Frontier Communications problem?
~wally so: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~wally so: I'd give them a five out of five on communication.
GetHuman: And what about Frontier Communications's ability to quickly and effectively address your problem?
~wally so: For that I would say four out of five.
GetHuman: And finally- any advice for other Frontier Communications customers?
~wally so: Call them early in the day or late. Don't forget any personal or account information you might need for Frontier Communications to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~wally so taken from his Frontier Communications customer service problem that occurred on November 14th, 2017.