Frontier Communications: I have not had phone sinceOct * called * times...
A Frontier Communications customer review by GetHuman user ~arlene dilloway from November 24th, 2017
Background on ~arlene dilloway's case
GetHuman: ~arlene dilloway - can you tell our other Frontier Communications customers when your case took place?
~arlene dilloway: Yup. It was afternoon, on November 21st.
GetHuman: Did you reach out to Frontier Communications, and if so, how?
GetHuman: And which of these common Frontier Communications customer issues best describes the reason you wanted to talk to them?
(Shows ~arlene dilloway a list of common Frontier Communications problems)
~arlene dilloway: "Change Plan" was why I was trying to call.
~arlene dilloway's review of Frontier Communications customer service
GetHuman: So how would you sum up your experience for GetHuman's Frontier Communications customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~arlene dilloway: I have not had phone sinceOct * called * times and still do not have phone service. Was put on hold last time. First time was disconnected, *nd time was told oct * was first they could help me. I have medical problems and use my phone to get help. Explained this to them my service has been terrible and long delays on getting service when it goes out.
GetHuman: Let's quantify your experience contacting Frontier Communications. On a scale of 1 to 5, how easy is it go get help on a Frontier Communications problem?
~arlene dilloway: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~arlene dilloway: I'd give them a one out of five on communication.
GetHuman: And what about Frontier Communications's ability to quickly and effectively address your problem?
~arlene dilloway: For that I would say two out of five.
GetHuman: And finally- any advice for other Frontier Communications customers?
~arlene dilloway: Call them early in the day or late. Don't forget any personal or account information you might need for Frontier Communications to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~arlene dilloway taken from his Frontier Communications customer service problem that occurred on November 21st, 2017.