Frontier Communications: poor internet along with them charging more eac...
A Frontier Communications customer review by GetHuman user ~Last Frontier from November 25th, 2017
Background on ~Last Frontier's case
GetHuman: ~Last Frontier - can you tell our other Frontier Communications customers when your case took place?
~Last Frontier: Yeah. It was afternoon, on November 17th.
GetHuman: Did you reach out to Frontier Communications, and if so, how?
GetHuman: And which of these common Frontier Communications customer issues best describes the reason you wanted to talk to them?
(Shows ~Last Frontier a list of common Frontier Communications problems)
~Last Frontier: "Lower my bill" was why I was trying to call.
~Last Frontier's review of Frontier Communications customer service
GetHuman: So how would you sum up your experience for GetHuman's Frontier Communications customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Last Frontier: poor internet along with them charging more each month because of accounting issues
GetHuman: Let's quantify your experience contacting Frontier Communications. On a scale of 1 to 5, how easy is it go get help on a Frontier Communications problem?
~Last Frontier: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Last Frontier: I'd give them a five out of five on communication.
GetHuman: And what about Frontier Communications's ability to quickly and effectively address your problem?
~Last Frontier: For that I would say two out of five.
GetHuman: And finally- any advice for other Frontier Communications customers?
~Last Frontier: Call them early in the day or late. Don't forget any personal or account information you might need for Frontier Communications to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Last Frontier taken from his Frontier Communications customer service problem that occurred on November 17th, 2017.