Frontier Communications: dreadful customer service. I was asked the sam...
A Frontier Communications customer review by GetHuman user ~frontier cable stinks from November 25th, 2017
Background on ~frontier cable stinks's case
GetHuman: ~frontier cable stinks - can you tell our other Frontier Communications customers when your case took place?
~frontier cable stinks: Yeah. It was middle of the night, on November 17th.
GetHuman: Did you reach out to Frontier Communications, and if so, how?
GetHuman: And which of these common Frontier Communications customer issues best describes the reason you wanted to talk to them?
(Shows ~frontier cable stinks a list of common Frontier Communications problems)
~frontier cable stinks: "Lower my bill" was why I was trying to call.
~frontier cable stinks's review of Frontier Communications customer service
GetHuman: So how would you sum up your experience for GetHuman's Frontier Communications customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~frontier cable stinks: dreadful customer service. I was asked the same simple questions repeatedly throughout the conversation without ever achieving my goal- fixing the tv interruptions in my tv service. I asked for a manager and was transferred to an entirely incorrect department. as soon as I can find a different suitable carrier I will be switching.
GetHuman: Let's quantify your experience contacting Frontier Communications. On a scale of 1 to 5, how easy is it go get help on a Frontier Communications problem?
~frontier cable stinks: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~frontier cable stinks: I'd give them a four out of five on communication.
GetHuman: And what about Frontier Communications's ability to quickly and effectively address your problem?
~frontier cable stinks: For that I would say five out of five.
GetHuman: And finally- any advice for other Frontier Communications customers?
~frontier cable stinks: Call them early in the day or late. Don't forget any personal or account information you might need for Frontier Communications to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~frontier cable stinks taken from his Frontier Communications customer service problem that occurred on November 17th, 2017.