Frontier Communications: Frontier should close and admit they are the wo...
A Frontier Communications customer review by GetHuman user ~Frontier sucks from November 26th, 2017
Background on ~Frontier sucks's case
GetHuman: ~Frontier sucks - can you tell our other Frontier Communications customers when your case took place?
~Frontier sucks: Yes. It was afternoon, on November 21st.
GetHuman: Did you reach out to Frontier Communications, and if so, how?
GetHuman: And which of these common Frontier Communications customer issues best describes the reason you wanted to talk to them?
(Shows ~Frontier sucks a list of common Frontier Communications problems)
~Frontier sucks: "Cancel Plan" was why I was trying to call.
~Frontier sucks's review of Frontier Communications customer service
GetHuman: So how would you sum up your experience for GetHuman's Frontier Communications customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Frontier sucks: Frontier should close and admit they are the worst provider of services that has ever existed in this galaxy. I'd rather deal with aliens and flesh eating zombies than talk to one of their useless as "****¥*$ on a bull" agents. ** separate calls each over *.* hours to No Avail. And I am a former AT&T management employee. I can't even begin to describe how utterly horrific frontier is. If any frontier execs read this: you should seriously consider closing the doors and letting a class of *th graders or even better a group of monkeys run your organization. No one takes ownership of any issue and the common theme is pass the buck. And overcharge and not issue credits and not having any records of previous calls? Ever seen the movie ground hog day? I'd rather use rabbit ears for tv and have * tin cans on a string then use your ratchet services. Take this personally. Collectively you do not perform and you offer no redeeming qualities. Get out of CT and stop doing business. You are the WOR
GetHuman: Let's quantify your experience contacting Frontier Communications. On a scale of 1 to 5, how easy is it go get help on a Frontier Communications problem?
~Frontier sucks: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Frontier sucks: I'd give them a two out of five on communication.
GetHuman: And what about Frontier Communications's ability to quickly and effectively address your problem?
~Frontier sucks: For that I would say five out of five.
GetHuman: And finally- any advice for other Frontier Communications customers?
~Frontier sucks: Call them early in the day or late. Don't forget any personal or account information you might need for Frontier Communications to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Frontier sucks taken from his Frontier Communications customer service problem that occurred on November 21st, 2017.