Frontier Communications: Called was put on hold and they lost me altoget...
A Frontier Communications customer review by GetHuman user ~Angela Bennett from November 26th, 2017
Background on ~Angela Bennett's case
GetHuman: ~Angela Bennett - can you tell our other Frontier Communications customers when your case took place?
~Angela Bennett: Sure. It was evening, on November 23rd.
GetHuman: Did you reach out to Frontier Communications, and if so, how?
GetHuman: And which of these common Frontier Communications customer issues best describes the reason you wanted to talk to them?
(Shows ~Angela Bennett a list of common Frontier Communications problems)
~Angela Bennett: "Technical Support" was why I was trying to call.
~Angela Bennett's review of Frontier Communications customer service
GetHuman: So how would you sum up your experience for GetHuman's Frontier Communications customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Angela Bennett: Called was put on hold and they lost me altogether. Never left a message on my voice mail at home that they were coming the next morning. Help this is awful
GetHuman: Let's quantify your experience contacting Frontier Communications. On a scale of 1 to 5, how easy is it go get help on a Frontier Communications problem?
~Angela Bennett: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Angela Bennett: I'd give them a three out of five on communication.
GetHuman: And what about Frontier Communications's ability to quickly and effectively address your problem?
~Angela Bennett: For that I would say one out of five.
GetHuman: And finally- any advice for other Frontier Communications customers?
~Angela Bennett: Call them early in the day or late. Don't forget any personal or account information you might need for Frontier Communications to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Angela Bennett taken from his Frontier Communications customer service problem that occurred on November 23rd, 2017.