GE Appliances: Understood the problem, verified the range was...

A GE Appliances customer review by GetHuman user GetHuman-373626 from November 23rd, 2017

Background on GetHuman-373626's case

GetHuman: GetHuman-373626 - can you tell our other GE Appliances customers when your case took place?
GetHuman-373626: Sure. It was middle of the night, on November 15th.
GetHuman: Did you reach out to GE Appliances, and if so, how?
GetHuman-373626: I used the 800-626-2005 number I found for on the GetHuman GE Appliances customer phone number page I was on: GE Appliances Customer Service Phone Number
GetHuman: And which of these common GE Appliances customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-373626 a list of common GE Appliances problems)
GetHuman-373626: "Warranty claim" was why I was trying to call.

GetHuman-373626's review of GE Appliances customer service

GetHuman: So how would you sum up your experience for GetHuman's GE Appliances customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-373626: Understood the problem, verified the range was not working as intended, scheduled another service tech.
GetHuman: Let's quantify your experience contacting GE Appliances. On a scale of 1 to 5, how easy is it go get help on a GE Appliances problem?
GetHuman-373626: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-373626: I'd give them a two out of five on communication.
GetHuman: And what about GE Appliances's ability to quickly and effectively address your problem?
GetHuman-373626: For that I would say five out of five.
GetHuman: And finally- any advice for other GE Appliances customers?
GetHuman-373626: Call them early in the day or late. Don't forget any personal or account information you might need for GE Appliances to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-373626 taken from his GE Appliances customer service problem that occurred on November 15th, 2017.

GE Appliances

4.09 of 5 stars | 64 reviews

GetHuman-373626's GE Appliances Review

Difficulty of finding help
3 out of 5 stars
Quality of communication
2 out of 5 stars
Timeliness and professionalism
5 out of 5 stars
Overall customer service rating
3 out of 5 stars

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