GE Appliances: Doug at the appliance customer service center w...
A GE Appliances customer review by GetHuman user GetHuman-432238 from November 24th, 2017
Background on GetHuman-432238's case
GetHuman: GetHuman-432238 - can you tell our other GE Appliances customers when your case took place?
GetHuman-432238: Yup. It was afternoon, on November 18th.
GetHuman: Did you reach out to GE Appliances, and if so, how?
GetHuman: And which of these common GE Appliances customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-432238 a list of common GE Appliances problems)
GetHuman-432238: "Repairs" was why I was trying to call.
GetHuman-432238's review of GE Appliances customer service
GetHuman: So how would you sum up your experience for GetHuman's GE Appliances customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-432238: Doug at the appliance customer service center was almost rude. I tried to explain that I purchased a stacked washer*dry from GE on the web (Order **********). He told me GE doesn't sell appliances on the website other than current and retired employees of GE. He spoke to me as though I were mentally defective. I know what I did.*I life at Panorama City in Lacey, WA and they have a contract with GE and that's all I can purchase, a GE. This morning Sears delivered a Kenmore. That's not what I paid for. (*-**-**, I think). I'm trying to correct the delivery error. Sears said they'd give me a discount if I kept the Kenmore. How can they do that when I paid GE? I'm so frustrated. I found the unit on your website and when I went back to look for a model number, It was gone. Help!
GetHuman: Let's quantify your experience contacting GE Appliances. On a scale of 1 to 5, how easy is it go get help on a GE Appliances problem?
GetHuman-432238: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-432238: I'd give them a two out of five on communication.
GetHuman: And what about GE Appliances's ability to quickly and effectively address your problem?
GetHuman-432238: For that I would say five out of five.
GetHuman: And finally- any advice for other GE Appliances customers?
GetHuman-432238: Call them early in the day or late. Don't forget any personal or account information you might need for GE Appliances to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-432238 taken from his GE Appliances customer service problem that occurred on November 18th, 2017.