Synchrony Bank: Called ***-***-****. Pushed many buttons. Answe...
A Synchrony Bank customer review by GetHuman user ~biggins from November 20th, 2017
Background on ~biggins's case
GetHuman: ~biggins - can you tell our other Synchrony Bank customers when your case took place?
~biggins: Yeah. It was middle of the night, on November 16th.
GetHuman: Did you reach out to Synchrony Bank, and if so, how?
GetHuman: And which of these common Synchrony Bank customer issues best describes the reason you wanted to talk to them?
(Shows ~biggins a list of common Synchrony Bank problems)
~biggins: "Account Setup" was why I was trying to call.
~biggins's review of Synchrony Bank customer service
GetHuman: So how would you sum up your experience for GetHuman's Synchrony Bank customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~biggins: Called ***-***-****. Pushed many buttons. Answered many questions. Said "I don't know" and "Yes" didn't work. Finally said "I WANT TO SPEAK TO AN AGENT,'" which resulted in my holding the phone, listening to horribly distorted music, being told they're sorry for the delay. and being advised to go to the website. Finally, an agent answered and I got what I wanted: the MAILING ADDRESS to which I can send a LETTER asking GE Capital Retail Bank the SIMPLE QUESTION, "WHY CAN'T I DOWNLOAD MY ACCOUNT TRANSACTIONS TO QUICKEN?" The first two agents I talked to didn't have a clue, and they weren't even curious. They just kept telling me what I already knew, that I can go to the website to see my transactions. Duh. That's not the point. The third agent knew what I was talking about, and thought it was "security." That's really peculiar, inasmuch as ALL THE OTHER MANY FINANCIAL INSTITUTIONS I DEAL WITH ALLOW ME TO DOWNLOAD TO QUICKEN. WHAT'S DIFFERENT ABOUT GE CAPITAL? By the way, in case it may h
GetHuman: Let's quantify your experience contacting Synchrony Bank. On a scale of 1 to 5, how easy is it go get help on a Synchrony Bank problem?
~biggins: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~biggins: I'd give them a five out of five on communication.
GetHuman: And what about Synchrony Bank's ability to quickly and effectively address your problem?
~biggins: For that I would say five out of five.
GetHuman: And finally- any advice for other Synchrony Bank customers?
~biggins: Call them early in the day or late. Don't forget any personal or account information you might need for Synchrony Bank to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~biggins taken from his Synchrony Bank customer service problem that occurred on November 16th, 2017.