GEICO: Great customer service, Representative was grea...

A GEICO customer review by GetHuman user ~Louisa Nicolucci from November 25th, 2017

Background on ~Louisa Nicolucci's case

GetHuman: ~Louisa Nicolucci - can you tell our other GEICO customers when your case took place?
~Louisa Nicolucci: Yeah. It was middle of the night, on November 21st.
GetHuman: Did you reach out to GEICO, and if so, how?
~Louisa Nicolucci: I used the 800-861-8380 number I found for on the GetHuman GEICO customer phone number page I was on: GEICO Customer Service Phone Number
GetHuman: And which of these common GEICO customer issues best describes the reason you wanted to talk to them?
(Shows ~Louisa Nicolucci a list of common GEICO problems)
~Louisa Nicolucci: "Make/Chase a claim" was why I was trying to call.

~Louisa Nicolucci's review of GEICO customer service

GetHuman: So how would you sum up your experience for GetHuman's GEICO customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Louisa Nicolucci: Great customer service, Representative was great, Nicole Paciello was awesome
GetHuman: Let's quantify your experience contacting GEICO. On a scale of 1 to 5, how easy is it go get help on a GEICO problem?
~Louisa Nicolucci: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Louisa Nicolucci: I'd give them a four out of five on communication.
GetHuman: And what about GEICO's ability to quickly and effectively address your problem?
~Louisa Nicolucci: For that I would say five out of five.
GetHuman: And finally- any advice for other GEICO customers?
~Louisa Nicolucci: Call them early in the day or late. Don't forget any personal or account information you might need for GEICO to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Louisa Nicolucci taken from his GEICO customer service problem that occurred on November 21st, 2017.

GEICO

3.90 of 5 stars | 151 reviews

~Louisa Nicolucci's GEICO Review

Difficulty of finding help
3 out of 5 stars
Quality of communication
4 out of 5 stars
Timeliness and professionalism
5 out of 5 stars
Overall customer service rating
4 out of 5 stars

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