Gallagher Basset: Pitiful service -
A Gallagher Basset customer review by GetHuman user ~Personal Injury from November 25th, 2017
Background on ~Personal Injury's case
GetHuman: ~Personal Injury - can you tell our other Gallagher Basset customers when your case took place?
~Personal Injury: Yes I can. It was middle of the night, on November 16th.
GetHuman: Did you reach out to Gallagher Basset, and if so, how?
GetHuman: And which of these common Gallagher Basset customer issues best describes the reason you wanted to talk to them?
(Shows ~Personal Injury a list of common Gallagher Basset problems)
~Personal Injury: "None of those really matches why I wanted to call Gallagher Basset that day." was why I was trying to call.
~Personal Injury's review of Gallagher Basset customer service
GetHuman: So how would you sum up your experience for GetHuman's Gallagher Basset customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Personal Injury: Pitiful service -
GetHuman: Let's quantify your experience contacting Gallagher Basset. On a scale of 1 to 5, how easy is it go get help on a Gallagher Basset problem?
~Personal Injury: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Personal Injury: I'd give them a five out of five on communication.
GetHuman: And what about Gallagher Basset's ability to quickly and effectively address your problem?
~Personal Injury: For that I would say three out of five.
GetHuman: And finally- any advice for other Gallagher Basset customers?
~Personal Injury: Call them early in the day or late. Don't forget any personal or account information you might need for Gallagher Basset to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Personal Injury taken from his Gallagher Basset customer service problem that occurred on November 16th, 2017.