Gallagher Basset: People never answers phone not claim person, su...
A Gallagher Basset customer review by GetHuman user ~JANICE BANKS MARECHEAU from November 26th, 2017
Background on ~JANICE BANKS MARECHEAU's case
GetHuman: ~JANICE BANKS MARECHEAU - can you tell our other Gallagher Basset customers when your case took place?
~JANICE BANKS MARECHEAU: Sure. It was late at night, on November 24th.
GetHuman: Did you reach out to Gallagher Basset, and if so, how?
GetHuman: And which of these common Gallagher Basset customer issues best describes the reason you wanted to talk to them?
(Shows ~JANICE BANKS MARECHEAU a list of common Gallagher Basset problems)
~JANICE BANKS MARECHEAU: "None of those really matches why I wanted to call Gallagher Basset that day." was why I was trying to call.
~JANICE BANKS MARECHEAU's review of Gallagher Basset customer service
GetHuman: So how would you sum up your experience for GetHuman's Gallagher Basset customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~JANICE BANKS MARECHEAU: People never answers phone not claim person, supervisors, manager.
GetHuman: Let's quantify your experience contacting Gallagher Basset. On a scale of 1 to 5, how easy is it go get help on a Gallagher Basset problem?
~JANICE BANKS MARECHEAU: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~JANICE BANKS MARECHEAU: I'd give them a three out of five on communication.
GetHuman: And what about Gallagher Basset's ability to quickly and effectively address your problem?
~JANICE BANKS MARECHEAU: For that I would say two out of five.
GetHuman: And finally- any advice for other Gallagher Basset customers?
~JANICE BANKS MARECHEAU: Call them early in the day or late. Don't forget any personal or account information you might need for Gallagher Basset to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~JANICE BANKS MARECHEAU taken from his Gallagher Basset customer service problem that occurred on November 24th, 2017.