Gap Credit Card: I had to go through three automated grillings...

A Gap Credit Card customer review by GetHuman user ~jfire from November 22nd, 2017

Background on ~jfire's case

GetHuman: ~jfire - can you tell our other Gap Credit Card customers when your case took place?
~jfire: Yes. It was middle of the night, on November 18th.
GetHuman: Did you reach out to Gap Credit Card, and if so, how?
~jfire: I used the 800-887-1198 number I found for on the GetHuman Gap Credit Card customer phone number page I was on: Gap Credit Card Customer Service Phone Number
GetHuman: And which of these common Gap Credit Card customer issues best describes the reason you wanted to talk to them?
(Shows ~jfire a list of common Gap Credit Card problems)
~jfire: "Account hacked" was why I was trying to call.

~jfire's review of Gap Credit Card customer service

GetHuman: So how would you sum up your experience for GetHuman's Gap Credit Card customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~jfire: I had to go through three automated grillings, talk to four different people and was told three different things.
GetHuman: Let's quantify your experience contacting Gap Credit Card. On a scale of 1 to 5, how easy is it go get help on a Gap Credit Card problem?
~jfire: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~jfire: I'd give them a five out of five on communication.
GetHuman: And what about Gap Credit Card's ability to quickly and effectively address your problem?
~jfire: For that I would say one out of five.
GetHuman: And finally- any advice for other Gap Credit Card customers?
~jfire: Call them early in the day or late. Don't forget any personal or account information you might need for Gap Credit Card to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~jfire taken from his Gap Credit Card customer service problem that occurred on November 18th, 2017.

Gap Credit Card

1.83 of 5 stars | 41 reviews

~jfire's Gap Credit Card Review

Difficulty of finding help
2 out of 5 stars
Quality of communication
5 out of 5 stars
Timeliness and professionalism
1 out of 5 stars
Overall customer service rating
3 out of 5 stars

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