Garmin: I had to wait a while to talk to someone, but h...
A Garmin customer review by GetHuman user ~cool gma from November 22nd, 2017
Background on ~cool gma's case
GetHuman: ~cool gma - can you tell our other Garmin customers when your case took place?
~cool gma: Yes. It was afternoon, on November 16th.
GetHuman: Did you reach out to Garmin, and if so, how?
GetHuman: And which of these common Garmin customer issues best describes the reason you wanted to talk to them?
(Shows ~cool gma a list of common Garmin problems)
~cool gma: "Warranty claim" was why I was trying to call.
~cool gma's review of Garmin customer service
GetHuman: So how would you sum up your experience for GetHuman's Garmin customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~cool gma: I had to wait a while to talk to someone, but he totally took care of my problem. Patience* but I do think ** minutes is quite long. For a while I thought I was holding for a government agency. At least Garmin finally answers!
GetHuman: Let's quantify your experience contacting Garmin. On a scale of 1 to 5, how easy is it go get help on a Garmin problem?
~cool gma: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~cool gma: I'd give them a five out of five on communication.
GetHuman: And what about Garmin's ability to quickly and effectively address your problem?
~cool gma: For that I would say five out of five.
GetHuman: And finally- any advice for other Garmin customers?
~cool gma: Call them early in the day or late. Don't forget any personal or account information you might need for Garmin to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~cool gma taken from his Garmin customer service problem that occurred on November 16th, 2017.