Gateway Computers: Girl was nice and helpful in attitude, but did...

A Gateway Computers customer review by GetHuman user ~ Still under 1st yr warranty from November 20th, 2017

Background on ~ Still under 1st yr warranty's case

GetHuman: ~ Still under 1st yr warranty - can you tell our other Gateway Computers customers when your case took place?
~ Still under 1st yr warranty: Sure. It was morning, on November 19th.
GetHuman: Did you reach out to Gateway Computers, and if so, how?
~ Still under 1st yr warranty: I used the 866-695-2237 number I found for on the GetHuman Gateway Computers customer phone number page I was on: Gateway Computers Customer Service Phone Number
GetHuman: And which of these common Gateway Computers customer issues best describes the reason you wanted to talk to them?
(Shows ~ Still under 1st yr warranty a list of common Gateway Computers problems)
~ Still under 1st yr warranty: "Where to buy" was why I was trying to call.

~ Still under 1st yr warranty's review of Gateway Computers customer service

GetHuman: So how would you sum up your experience for GetHuman's Gateway Computers customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~ Still under 1st yr warranty: Girl was nice and helpful in attitude, but did not understand I had freshly reformatted, and it took ages to get this across, as she tried to reformat me again. I even had reworded saying what I had done in cleaning and resetting everything. She then had to consult someone, then informed me I would need to send it in for repair, and I cannot be without my computer *-** business days, even with a free warranty. She was probably just pretty new, and did not understand "reformat" nor somehow my lengthier explanation, so I do not fault her, and it was nice to know if I get this locally repaired, it will not delete the warranty. Honestly, this was by far the best customer service I've gotten from Gateway, actually since Oct ****. Have called in a couple of times before.
GetHuman: Let's quantify your experience contacting Gateway Computers. On a scale of 1 to 5, how easy is it go get help on a Gateway Computers problem?
~ Still under 1st yr warranty: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~ Still under 1st yr warranty: I'd give them a three out of five on communication.
GetHuman: And what about Gateway Computers's ability to quickly and effectively address your problem?
~ Still under 1st yr warranty: For that I would say one out of five.
GetHuman: And finally- any advice for other Gateway Computers customers?
~ Still under 1st yr warranty: Call them early in the day or late. Don't forget any personal or account information you might need for Gateway Computers to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~ Still under 1st yr warranty taken from his Gateway Computers customer service problem that occurred on November 19th, 2017.

Gateway Computers

1.50 of 5 stars | 65 reviews

~ Still under 1st yr warranty's Gateway Computers Review

Difficulty of finding help
2 out of 5 stars
Quality of communication
3 out of 5 stars
Timeliness and professionalism
1 out of 5 stars
Overall customer service rating
2 out of 5 stars

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