Gateway Computers: JUST ANSWER THE STUPID PHONE! THE automated ph...

A Gateway Computers customer review by GetHuman user ~DixieHeart from November 21st, 2017

Background on ~DixieHeart's case

GetHuman: ~DixieHeart - can you tell our other Gateway Computers customers when your case took place?
~DixieHeart: Yeah. It was morning, on November 12th.
GetHuman: Did you reach out to Gateway Computers, and if so, how?
~DixieHeart: I used the 866-695-2237 number I found for on the GetHuman Gateway Computers customer phone number page I was on: Gateway Computers Customer Service Phone Number
GetHuman: And which of these common Gateway Computers customer issues best describes the reason you wanted to talk to them?
(Shows ~DixieHeart a list of common Gateway Computers problems)
~DixieHeart: "Complaint" was why I was trying to call.

~DixieHeart's review of Gateway Computers customer service

GetHuman: So how would you sum up your experience for GetHuman's Gateway Computers customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~DixieHeart: JUST ANSWER THE STUPID PHONE! THE automated phone system KEPT ASKING FOR SOME NUMBER THAT I CAN'T FIND. I AM PISSED THAT THE SYSTEM WOULD NOT LET ME TALK TO SOMEONE. IT WOULD BE EASIER TO CALL THE PRESIDENT OF THE USA!!! GATEWAY HAS FOREVER LOST MY BUSINESS.
GetHuman: Let's quantify your experience contacting Gateway Computers. On a scale of 1 to 5, how easy is it go get help on a Gateway Computers problem?
~DixieHeart: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~DixieHeart: I'd give them a two out of five on communication.
GetHuman: And what about Gateway Computers's ability to quickly and effectively address your problem?
~DixieHeart: For that I would say five out of five.
GetHuman: And finally- any advice for other Gateway Computers customers?
~DixieHeart: Call them early in the day or late. Don't forget any personal or account information you might need for Gateway Computers to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~DixieHeart taken from his Gateway Computers customer service problem that occurred on November 12th, 2017.

Gateway Computers

1.50 of 5 stars | 65 reviews

~DixieHeart's Gateway Computers Review

Difficulty of finding help
3 out of 5 stars
Quality of communication
2 out of 5 stars
Timeliness and professionalism
5 out of 5 stars
Overall customer service rating
3 out of 5 stars

GetHuman collects and distributes reviews, how-to-guides, tips, hacks and secret contact information for companies like Gateway Computers, sourced by customers like you, to help us all get customer service better, faster and easier. GetHuman is not affiliated with Gateway Computers in any way.

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