Geek Squad: you hung up on me after * transfers agent spoke...
A Geek Squad customer review by GetHuman user ~shirley hotton from November 25th, 2017
Background on ~shirley hotton's case
GetHuman: ~shirley hotton - can you tell our other Geek Squad customers when your case took place?
~shirley hotton: Yes I can. It was late at night, on November 20th.
GetHuman: Did you reach out to Geek Squad, and if so, how?
GetHuman: And which of these common Geek Squad customer issues best describes the reason you wanted to talk to them?
(Shows ~shirley hotton a list of common Geek Squad problems)
~shirley hotton: "Make a Reservation" was why I was trying to call.
~shirley hotton's review of Geek Squad customer service
GetHuman: So how would you sum up your experience for GetHuman's Geek Squad customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~shirley hotton: you hung up on me after * transfers agent spoke and then disconnected me. RUDE!!!
GetHuman: Let's quantify your experience contacting Geek Squad. On a scale of 1 to 5, how easy is it go get help on a Geek Squad problem?
~shirley hotton: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~shirley hotton: I'd give them a four out of five on communication.
GetHuman: And what about Geek Squad's ability to quickly and effectively address your problem?
~shirley hotton: For that I would say one out of five.
GetHuman: And finally- any advice for other Geek Squad customers?
~shirley hotton: Call them early in the day or late. Don't forget any personal or account information you might need for Geek Squad to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~shirley hotton taken from his Geek Squad customer service problem that occurred on November 20th, 2017.