Gerber Products Company: the person on the other line did not know what...
A Gerber Products Company customer review by GetHuman user ~marisa from November 23rd, 2017
Background on ~marisa's case
GetHuman: ~marisa - can you tell our other Gerber Products Company customers when your case took place?
~marisa: Yup. It was afternoon, on November 19th.
GetHuman: Did you reach out to Gerber Products Company, and if so, how?
GetHuman: And which of these common Gerber Products Company customer issues best describes the reason you wanted to talk to them?
(Shows ~marisa a list of common Gerber Products Company problems)
~marisa: "Safety concern" was why I was trying to call.
~marisa's review of Gerber Products Company customer service
GetHuman: So how would you sum up your experience for GetHuman's Gerber Products Company customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~marisa: the person on the other line did not know what to do. put me on hold * times. then transfer for me to a supervisor. The supervisor name is Cindy she even put me on hold twice. The first girl named Jen was new. I could of just returned the product to the store and received my money back. I figured gerber would stand behind there product.She said for me to send a few in and they will be sent to the lab . What I do not like about the product does not matter.
GetHuman: Let's quantify your experience contacting Gerber Products Company. On a scale of 1 to 5, how easy is it go get help on a Gerber Products Company problem?
~marisa: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~marisa: I'd give them a four out of five on communication.
GetHuman: And what about Gerber Products Company's ability to quickly and effectively address your problem?
~marisa: For that I would say three out of five.
GetHuman: And finally- any advice for other Gerber Products Company customers?
~marisa: Call them early in the day or late. Don't forget any personal or account information you might need for Gerber Products Company to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~marisa taken from his Gerber Products Company customer service problem that occurred on November 19th, 2017.
Gerber Products Company
1.00 of 5 stars | 4 reviews
~marisa's Gerber Products Company Review
Difficulty of finding help
3 out of 5 stars
Quality of communication
4 out of 5 stars
Timeliness and professionalism
3 out of 5 stars
Overall customer service rating
3 out of 5 stars
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