GlaxoSmithKline: as a health care professional a ** min wait is...
A GlaxoSmithKline customer review by GetHuman user ~ben harriman, md from November 18th, 2017
Background on ~ben harriman, md's case
GetHuman: ~ben harriman, md - can you tell our other GlaxoSmithKline customers when your case took place?
~ben harriman, md: Sure. It was afternoon, on November 12th.
GetHuman: Did you reach out to GlaxoSmithKline, and if so, how?
GetHuman: And which of these common GlaxoSmithKline customer issues best describes the reason you wanted to talk to them?
(Shows ~ben harriman, md a list of common GlaxoSmithKline problems)
~ben harriman, md: "None of those really matches why I wanted to call GlaxoSmithKline that day." was why I was trying to call.
~ben harriman, md's review of GlaxoSmithKline customer service
GetHuman: So how would you sum up your experience for GetHuman's GlaxoSmithKline customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~ben harriman, md: as a health care professional a ** min wait is intolerable. Ben Harriman, MD (pathologist)
GetHuman: Let's quantify your experience contacting GlaxoSmithKline. On a scale of 1 to 5, how easy is it go get help on a GlaxoSmithKline problem?
~ben harriman, md: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~ben harriman, md: I'd give them a three out of five on communication.
GetHuman: And what about GlaxoSmithKline's ability to quickly and effectively address your problem?
~ben harriman, md: For that I would say four out of five.
GetHuman: And finally- any advice for other GlaxoSmithKline customers?
~ben harriman, md: Call them early in the day or late. Don't forget any personal or account information you might need for GlaxoSmithKline to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~ben harriman, md taken from his GlaxoSmithKline customer service problem that occurred on November 12th, 2017.