Google Pay: After being transfered, placed on hold, asked f...

A Google Pay customer review by GetHuman user GetHuman-22279 from November 25th, 2017

Background on GetHuman-22279's case

GetHuman: GetHuman-22279 - can you tell our other Google Pay customers when your case took place?
GetHuman-22279: Yes. It was afternoon, on November 20th.
GetHuman: Did you reach out to Google Pay, and if so, how?
GetHuman-22279: I used the 855-492-5538 number I found for on the GetHuman Google Pay customer phone number page I was on: Google Pay Customer Service Phone Number
GetHuman: And which of these common Google Pay customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-22279 a list of common Google Pay problems)
GetHuman-22279: "Trouble Receiving a Payment" was why I was trying to call.

GetHuman-22279's review of Google Pay customer service

GetHuman: So how would you sum up your experience for GetHuman's Google Pay customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-22279: After being transfered, placed on hold, asked for a supervisor, placed back on hold again, and finally got what I thought was a supervisor, but was a representative. She helped me with my problem, but continuously over talked me, thought that she knew what I was going to ask before I asked the question,and would not listen. Smh. Sad customer service.
GetHuman: Let's quantify your experience contacting Google Pay. On a scale of 1 to 5, how easy is it go get help on a Google Pay problem?
GetHuman-22279: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-22279: I'd give them a five out of five on communication.
GetHuman: And what about Google Pay's ability to quickly and effectively address your problem?
GetHuman-22279: For that I would say one out of five.
GetHuman: And finally- any advice for other Google Pay customers?
GetHuman-22279: Call them early in the day or late. Don't forget any personal or account information you might need for Google Pay to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-22279 taken from his Google Pay customer service problem that occurred on November 20th, 2017.

Google Pay

3.30 of 5 stars | 66 reviews

GetHuman-22279's Google Pay Review

Difficulty of finding help
5 out of 5 stars
Quality of communication
5 out of 5 stars
Timeliness and professionalism
1 out of 5 stars
Overall customer service rating
4 out of 5 stars

GetHuman collects and distributes reviews, how-to-guides, tips, hacks and secret contact information for companies like Google Pay, sourced by customers like you, to help us all get customer service better, faster and easier. GetHuman is not affiliated with Google Pay in any way.

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