Google Pay: This was my first experience with Google Wallet...
A Google Pay customer review by GetHuman user ~Vee Marie from November 26th, 2017
Background on ~Vee Marie's case
GetHuman: ~Vee Marie - can you tell our other Google Pay customers when your case took place?
~Vee Marie: Yup. It was morning, on November 18th.
GetHuman: Did you reach out to Google Pay, and if so, how?
GetHuman: And which of these common Google Pay customer issues best describes the reason you wanted to talk to them?
(Shows ~Vee Marie a list of common Google Pay problems)
~Vee Marie: "Refund a Charge" was why I was trying to call.
~Vee Marie's review of Google Pay customer service
GetHuman: So how would you sum up your experience for GetHuman's Google Pay customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Vee Marie: This was my first experience with Google Wallet's Customer Service Team. They were Great!!!
GetHuman: Let's quantify your experience contacting Google Pay. On a scale of 1 to 5, how easy is it go get help on a Google Pay problem?
~Vee Marie: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Vee Marie: I'd give them a one out of five on communication.
GetHuman: And what about Google Pay's ability to quickly and effectively address your problem?
~Vee Marie: For that I would say four out of five.
GetHuman: And finally- any advice for other Google Pay customers?
~Vee Marie: Call them early in the day or late. Don't forget any personal or account information you might need for Google Pay to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Vee Marie taken from his Google Pay customer service problem that occurred on November 18th, 2017.