Google: As a small business owner I resent getting hara...
A Google customer review by GetHuman user ~Karen Baks from November 22nd, 2017
Background on ~Karen Baks's case
GetHuman: ~Karen Baks - can you tell our other Google customers when your case took place?
~Karen Baks: Yup. It was middle of the night, on November 19th.
GetHuman: Did you reach out to Google, and if so, how?
GetHuman: And which of these common Google customer issues best describes the reason you wanted to talk to them?
(Shows ~Karen Baks a list of common Google problems)
~Karen Baks: "Cancel subscription" was why I was trying to call.
~Karen Baks's review of Google customer service
GetHuman: So how would you sum up your experience for GetHuman's Google customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Karen Baks: As a small business owner I resent getting harassing phone calls from Google robots, threatening dire straits if we do not advertise with Google.**) Their contact info is useless - no email for Customer Service and endless hold time on the phone.**) Gmail is excellent - phone sales are awful. - Karen B
GetHuman: Let's quantify your experience contacting Google. On a scale of 1 to 5, how easy is it go get help on a Google problem?
~Karen Baks: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Karen Baks: I'd give them a four out of five on communication.
GetHuman: And what about Google's ability to quickly and effectively address your problem?
~Karen Baks: For that I would say three out of five.
GetHuman: And finally- any advice for other Google customers?
~Karen Baks: Call them early in the day or late. Don't forget any personal or account information you might need for Google to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Karen Baks taken from his Google customer service problem that occurred on November 19th, 2017.