Google: was disconnected after being on hold for over...
A Google customer review by GetHuman user ~pissed off again/yet from November 24th, 2017
Background on ~pissed off again/yet's case
GetHuman: ~pissed off again/yet - can you tell our other Google customers when your case took place?
~pissed off again/yet: Yeah. It was middle of the night, on November 21st.
GetHuman: Did you reach out to Google, and if so, how?
GetHuman: And which of these common Google customer issues best describes the reason you wanted to talk to them?
(Shows ~pissed off again/yet a list of common Google problems)
~pissed off again/yet: "Billing" was why I was trying to call.
~pissed off again/yet's review of Google customer service
GetHuman: So how would you sum up your experience for GetHuman's Google customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~pissed off again/yet: was disconnected after being on hold for over ** minutes waiting for a human
GetHuman: Let's quantify your experience contacting Google. On a scale of 1 to 5, how easy is it go get help on a Google problem?
~pissed off again/yet: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~pissed off again/yet: I'd give them a three out of five on communication.
GetHuman: And what about Google's ability to quickly and effectively address your problem?
~pissed off again/yet: For that I would say two out of five.
GetHuman: And finally- any advice for other Google customers?
~pissed off again/yet: Call them early in the day or late. Don't forget any personal or account information you might need for Google to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~pissed off again/yet taken from his Google customer service problem that occurred on November 21st, 2017.