Google: Unable to post on their FB page. So, an infinit...

A Google customer review by GetHuman user ~Cliff Stockton from November 25th, 2017

Background on ~Cliff Stockton's case

GetHuman: ~Cliff Stockton - can you tell our other Google customers when your case took place?
~Cliff Stockton: Yeah. It was afternoon, on November 16th.
GetHuman: Did you reach out to Google, and if so, how?
~Cliff Stockton: I used the 650-253-0000 number I found for on the GetHuman Google customer phone number page I was on: Google Customer Service Phone Number
GetHuman: And which of these common Google customer issues best describes the reason you wanted to talk to them?
(Shows ~Cliff Stockton a list of common Google problems)
~Cliff Stockton: "Account access" was why I was trying to call.

~Cliff Stockton's review of Google customer service

GetHuman: So how would you sum up your experience for GetHuman's Google customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Cliff Stockton: Unable to post on their FB page. So, an infinite response time.
GetHuman: Let's quantify your experience contacting Google. On a scale of 1 to 5, how easy is it go get help on a Google problem?
~Cliff Stockton: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Cliff Stockton: I'd give them a five out of five on communication.
GetHuman: And what about Google's ability to quickly and effectively address your problem?
~Cliff Stockton: For that I would say one out of five.
GetHuman: And finally- any advice for other Google customers?
~Cliff Stockton: Call them early in the day or late. Don't forget any personal or account information you might need for Google to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Cliff Stockton taken from his Google customer service problem that occurred on November 16th, 2017.

Google

1.56 of 5 stars | 732 reviews

~Cliff Stockton's Google Review

Difficulty of finding help
4 out of 5 stars
Quality of communication
5 out of 5 stars
Timeliness and professionalism
1 out of 5 stars
Overall customer service rating
3 out of 5 stars

GetHuman collects and distributes reviews, how-to-guides, tips, hacks and secret contact information for companies like Google, sourced by customers like you, to help us all get customer service better, faster and easier. GetHuman is not affiliated with Google in any way.

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