Google: Excellent service with genuine concern, problem...

A Google customer review by GetHuman user ~Grand Ma from November 27th, 2017

Background on ~Grand Ma's case

GetHuman: ~Grand Ma - can you tell our other Google customers when your case took place?
~Grand Ma: Yup. It was morning, on November 25th.
GetHuman: Did you reach out to Google, and if so, how?
~Grand Ma: I used the 650-253-0000 number I found for on the GetHuman Google customer phone number page I was on: Google Customer Service Phone Number
GetHuman: And which of these common Google customer issues best describes the reason you wanted to talk to them?
(Shows ~Grand Ma a list of common Google problems)
~Grand Ma: "Billing" was why I was trying to call.

~Grand Ma's review of Google customer service

GetHuman: So how would you sum up your experience for GetHuman's Google customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Grand Ma: Excellent service with genuine concern, problem solved!
GetHuman: Let's quantify your experience contacting Google. On a scale of 1 to 5, how easy is it go get help on a Google problem?
~Grand Ma: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Grand Ma: I'd give them a one out of five on communication.
GetHuman: And what about Google's ability to quickly and effectively address your problem?
~Grand Ma: For that I would say four out of five.
GetHuman: And finally- any advice for other Google customers?
~Grand Ma: Call them early in the day or late. Don't forget any personal or account information you might need for Google to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Grand Ma taken from his Google customer service problem that occurred on November 25th, 2017.

Google

1.56 of 5 stars | 732 reviews

~Grand Ma's Google Review

Difficulty of finding help
4 out of 5 stars
Quality of communication
1 out of 5 stars
Timeliness and professionalism
4 out of 5 stars
Overall customer service rating
3 out of 5 stars

GetHuman collects and distributes reviews, how-to-guides, tips, hacks and secret contact information for companies like Google, sourced by customers like you, to help us all get customer service better, faster and easier. GetHuman is not affiliated with Google in any way.

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