Great Lakes Higher Education Corp.: The website is down again for repairs and seein...
A Great Lakes Higher Education Corp. customer review by GetHuman user ~anon. from November 24th, 2017
Background on ~anon.'s case
GetHuman: ~anon. - can you tell our other Great Lakes Higher Education Corp. customers when your case took place?
~anon.: Yes I can. It was afternoon, on November 16th.
GetHuman: Did you reach out to Great Lakes Higher Education Corp., and if so, how?
GetHuman: And which of these common Great Lakes Higher Education Corp. customer issues best describes the reason you wanted to talk to them?
(Shows ~anon. a list of common Great Lakes Higher Education Corp. problems)
~anon.: "Overcharge/Strange charge" was why I was trying to call.
~anon.'s review of Great Lakes Higher Education Corp. customer service
GetHuman: So how would you sum up your experience for GetHuman's Great Lakes Higher Education Corp. customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~anon.: The website is down again for repairs and seeing as there is no way to make my student loan payment, because my payment is due on a Sunday...you'd think they would have the call center open if borrowers were unable to access the website.
GetHuman: Let's quantify your experience contacting Great Lakes Higher Education Corp.. On a scale of 1 to 5, how easy is it go get help on a Great Lakes Higher Education Corp. problem?
~anon.: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~anon.: I'd give them a one out of five on communication.
GetHuman: And what about Great Lakes Higher Education Corp.'s ability to quickly and effectively address your problem?
~anon.: For that I would say four out of five.
GetHuman: And finally- any advice for other Great Lakes Higher Education Corp. customers?
~anon.: Call them early in the day or late. Don't forget any personal or account information you might need for Great Lakes Higher Education Corp. to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~anon. taken from his Great Lakes Higher Education Corp. customer service problem that occurred on November 16th, 2017.
Great Lakes Higher Education Corp.
1.00 of 5 stars | 7 reviews
~anon.'s Great Lakes Higher Education Corp. Review
Difficulty of finding help
2 out of 5 stars
Quality of communication
1 out of 5 stars
Timeliness and professionalism
4 out of 5 stars
Overall customer service rating
2 out of 5 stars
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