Green Dot: Bought card..put money on card..and card shows...
A Green Dot customer review by GetHuman user ~Rocket Thomas from November 24th, 2017
Background on ~Rocket Thomas's case
GetHuman: ~Rocket Thomas - can you tell our other Green Dot customers when your case took place?
~Rocket Thomas: Yes I can. It was afternoon, on November 22nd.
GetHuman: Did you reach out to Green Dot, and if so, how?
GetHuman: And which of these common Green Dot customer issues best describes the reason you wanted to talk to them?
(Shows ~Rocket Thomas a list of common Green Dot problems)
~Rocket Thomas: "Lower my rate" was why I was trying to call.
~Rocket Thomas's review of Green Dot customer service
GetHuman: So how would you sum up your experience for GetHuman's Green Dot customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Rocket Thomas: Bought card..put money on card..and card shows no balance!!THIEFS!!
GetHuman: Let's quantify your experience contacting Green Dot. On a scale of 1 to 5, how easy is it go get help on a Green Dot problem?
~Rocket Thomas: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Rocket Thomas: I'd give them a one out of five on communication.
GetHuman: And what about Green Dot's ability to quickly and effectively address your problem?
~Rocket Thomas: For that I would say one out of five.
GetHuman: And finally- any advice for other Green Dot customers?
~Rocket Thomas: Call them early in the day or late. Don't forget any personal or account information you might need for Green Dot to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Rocket Thomas taken from his Green Dot customer service problem that occurred on November 22nd, 2017.