Green Dot: Deposited ***.** on card went to spend it, and...

A Green Dot customer review by GetHuman user ~disturbed customer from November 25th, 2017

Background on ~disturbed customer's case

GetHuman: ~disturbed customer - can you tell our other Green Dot customers when your case took place?
~disturbed customer: Yes I can. It was evening, on November 19th.
GetHuman: Did you reach out to Green Dot, and if so, how?
~disturbed customer: I used the 866-795-7597 number I found for on the GetHuman Green Dot customer phone number page I was on: Green Dot Customer Service Phone Number
GetHuman: And which of these common Green Dot customer issues best describes the reason you wanted to talk to them?
(Shows ~disturbed customer a list of common Green Dot problems)
~disturbed customer: "Report a problem" was why I was trying to call.

~disturbed customer's review of Green Dot customer service

GetHuman: So how would you sum up your experience for GetHuman's Green Dot customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~disturbed customer: Deposited ***.** on card went to spend it, and it was gone.*I have been calling and sending emails since I bought it on the **th of Jan.**Please help me..*Maxine Davie****-***-****
GetHuman: Let's quantify your experience contacting Green Dot. On a scale of 1 to 5, how easy is it go get help on a Green Dot problem?
~disturbed customer: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~disturbed customer: I'd give them a one out of five on communication.
GetHuman: And what about Green Dot's ability to quickly and effectively address your problem?
~disturbed customer: For that I would say one out of five.
GetHuman: And finally- any advice for other Green Dot customers?
~disturbed customer: Call them early in the day or late. Don't forget any personal or account information you might need for Green Dot to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~disturbed customer taken from his Green Dot customer service problem that occurred on November 19th, 2017.

Green Dot

1.48 of 5 stars | 352 reviews

~disturbed customer's Green Dot Review

Difficulty of finding help
1 out of 5 stars
Quality of communication
1 out of 5 stars
Timeliness and professionalism
1 out of 5 stars
Overall customer service rating
1 out of 5 stars

GetHuman collects and distributes reviews, how-to-guides, tips, hacks and secret contact information for companies like Green Dot, sourced by customers like you, to help us all get customer service better, faster and easier. GetHuman is not affiliated with Green Dot in any way.

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