Greyhound: Waited for ** minutes still no answer
A Greyhound customer review by GetHuman user ~Marcus Pruitt from November 25th, 2017
Background on ~Marcus Pruitt 's case
GetHuman: ~Marcus Pruitt - can you tell our other Greyhound customers when your case took place?
~Marcus Pruitt : Yup. It was middle of the night, on November 17th.
GetHuman: Did you reach out to Greyhound, and if so, how?
GetHuman: And which of these common Greyhound customer issues best describes the reason you wanted to talk to them?
(Shows ~Marcus Pruitt a list of common Greyhound problems)
~Marcus Pruitt : "Overcharge on Account" was why I was trying to call.
~Marcus Pruitt 's review of Greyhound customer service
GetHuman: So how would you sum up your experience for GetHuman's Greyhound customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Marcus Pruitt : Waited for ** minutes still no answer
GetHuman: Let's quantify your experience contacting Greyhound. On a scale of 1 to 5, how easy is it go get help on a Greyhound problem?
~Marcus Pruitt : I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Marcus Pruitt : I'd give them a four out of five on communication.
GetHuman: And what about Greyhound's ability to quickly and effectively address your problem?
~Marcus Pruitt : For that I would say three out of five.
GetHuman: And finally- any advice for other Greyhound customers?
~Marcus Pruitt : Call them early in the day or late. Don't forget any personal or account information you might need for Greyhound to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Marcus Pruitt taken from his Greyhound customer service problem that occurred on November 17th, 2017.