Groupon: Just awful, I am reconsidering ever using Group...

A Groupon customer review by GetHuman user ~marekish from November 22nd, 2017

Background on ~marekish's case

GetHuman: ~marekish - can you tell our other Groupon customers when your case took place?
~marekish: Yes. It was evening, on November 20th.
GetHuman: Did you reach out to Groupon, and if so, how?
~marekish: I used a help page I found on the GetHuman Groupon customer service contact info page: Contact Groupon Customer Service
GetHuman: And which of these common Groupon customer issues best describes the reason you wanted to talk to them?
(Shows ~marekish a list of common Groupon problems)
~marekish: "Order Never Arrived" was why I was trying to contact.

~marekish's review of Groupon customer service

GetHuman: So how would you sum up your experience for GetHuman's Groupon customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~marekish: Just awful, I am reconsidering ever using Groupon. I have three items ordered and not one inch of movement. No one to speak with and I really am beginning to wonder if this is not just one big rip off. If I cannot get a recorded cutesy but annoying phone message and no real live person to speak with I am cancelling all my orders that still seem tobe stuck in the cue. For whatever reason I have no idea due to no one at the phone.
GetHuman: Let's quantify your experience contacting Groupon. On a scale of 1 to 5, how easy is it go get help on a Groupon problem?
~marekish: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~marekish: I'd give them a two out of five on communication.
GetHuman: And what about Groupon's ability to quickly and effectively address your problem?
~marekish: For that I would say five out of five.
GetHuman: And finally- any advice for other Groupon customers?
~marekish: Try to deal with them early in the day or later. Don't forget any personal or account information you might need for Groupon to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~marekish taken from his Groupon customer service problem that occurred on November 20th, 2017.

Groupon

2.83 of 5 stars | 1029 reviews

~marekish's Groupon Review

Difficulty of finding help
5 out of 5 stars
Quality of communication
2 out of 5 stars
Timeliness and professionalism
5 out of 5 stars
Overall customer service rating
4 out of 5 stars

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