Groupon: Had placed an order of * products from my mobil...
A Groupon customer review by GetHuman user ~aruna puria from November 24th, 2017
Background on ~aruna puria's case
GetHuman: ~aruna puria - can you tell our other Groupon customers when your case took place?
~aruna puria: Yes. It was afternoon, on November 22nd.
GetHuman: Did you reach out to Groupon, and if so, how?
GetHuman: And which of these common Groupon customer issues best describes the reason you wanted to talk to them?
(Shows ~aruna puria a list of common Groupon problems)
~aruna puria: "Report people" was why I was trying to contact.
~aruna puria's review of Groupon customer service
GetHuman: So how would you sum up your experience for GetHuman's Groupon customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~aruna puria: Had placed an order of * products from my mobile app. Payment was done via debit card but my purchases are showing expired.. n no confirmation of order placed received. .. tryin to call the customer service but cudnt connect.. pls get back as soon as poss. My contact details : **********.
GetHuman: Let's quantify your experience contacting Groupon. On a scale of 1 to 5, how easy is it go get help on a Groupon problem?
~aruna puria: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~aruna puria: I'd give them a five out of five on communication.
GetHuman: And what about Groupon's ability to quickly and effectively address your problem?
~aruna puria: For that I would say four out of five.
GetHuman: And finally- any advice for other Groupon customers?
~aruna puria: Try to deal with them early in the day or later. Don't forget any personal or account information you might need for Groupon to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~aruna puria taken from his Groupon customer service problem that occurred on November 22nd, 2017.