Groupon: clear & concise
A Groupon customer review by GetHuman user ~Michael in Memphis from November 24th, 2017
Background on ~Michael in Memphis's case
GetHuman: ~Michael in Memphis - can you tell our other Groupon customers when your case took place?
~Michael in Memphis: Yeah. It was afternoon, on November 19th.
GetHuman: Did you reach out to Groupon, and if so, how?
GetHuman: And which of these common Groupon customer issues best describes the reason you wanted to talk to them?
(Shows ~Michael in Memphis a list of common Groupon problems)
~Michael in Memphis: "Update account information" was why I was trying to contact.
~Michael in Memphis's review of Groupon customer service
GetHuman: So how would you sum up your experience for GetHuman's Groupon customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Michael in Memphis: clear & concise
GetHuman: Let's quantify your experience contacting Groupon. On a scale of 1 to 5, how easy is it go get help on a Groupon problem?
~Michael in Memphis: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Michael in Memphis: I'd give them a two out of five on communication.
GetHuman: And what about Groupon's ability to quickly and effectively address your problem?
~Michael in Memphis: For that I would say five out of five.
GetHuman: And finally- any advice for other Groupon customers?
~Michael in Memphis: Try to deal with them early in the day or later. Don't forget any personal or account information you might need for Groupon to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Michael in Memphis taken from his Groupon customer service problem that occurred on November 19th, 2017.