Groupon: Sending me return label. So far so good.

A Groupon customer review by GetHuman user ~Groupon Groupe from November 27th, 2017

Background on ~Groupon Groupe's case

GetHuman: ~Groupon Groupe - can you tell our other Groupon customers when your case took place?
~Groupon Groupe: Yeah. It was evening, on November 20th.
GetHuman: Did you reach out to Groupon, and if so, how?
~Groupon Groupe: I used a help page I found on the GetHuman Groupon customer service contact info page: Contact Groupon Customer Service
GetHuman: And which of these common Groupon customer issues best describes the reason you wanted to talk to them?
(Shows ~Groupon Groupe a list of common Groupon problems)
~Groupon Groupe: "Fraud" was why I was trying to contact.

~Groupon Groupe's review of Groupon customer service

GetHuman: So how would you sum up your experience for GetHuman's Groupon customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Groupon Groupe: Sending me return label. So far so good.
GetHuman: Let's quantify your experience contacting Groupon. On a scale of 1 to 5, how easy is it go get help on a Groupon problem?
~Groupon Groupe: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Groupon Groupe: I'd give them a three out of five on communication.
GetHuman: And what about Groupon's ability to quickly and effectively address your problem?
~Groupon Groupe: For that I would say four out of five.
GetHuman: And finally- any advice for other Groupon customers?
~Groupon Groupe: Try to deal with them early in the day or later. Don't forget any personal or account information you might need for Groupon to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Groupon Groupe taken from his Groupon customer service problem that occurred on November 20th, 2017.

Groupon

2.83 of 5 stars | 1029 reviews

~Groupon Groupe's Groupon Review

Difficulty of finding help
2 out of 5 stars
Quality of communication
3 out of 5 stars
Timeliness and professionalism
4 out of 5 stars
Overall customer service rating
3 out of 5 stars

GetHuman collects and distributes reviews, how-to-guides, tips, hacks and secret contact information for companies like Groupon, sourced by customers like you, to help us all get customer service better, faster and easier. GetHuman is not affiliated with Groupon in any way.

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