H&R Block Customer Reviews

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H&R Block Ratings Summary

SUPPORT QUALITY
2.1
OUT OF 5
COMMUNICATION
2.2
OUT OF 5
RESPONSIVENESS
27.2
MINUTES - AVERAGE
OVERALL RATING
2.5
OUT OF 5


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Recent H&R Block Reviews 1 - 15 of 126

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 by Anonymous - from 17 days ago

Had to answer irrelevant questions before being told to hold only to could get disconnected Read full review ›
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 by Anonymous - from 18 days ago

and I am still waiting. I 3 errors on my online tax file and all I want to do is peak with someone over the phone for assistance. I paid $5 Read full review ›
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 by Anonymous - from 21 days ago

Why does it say reach a human. this is really BAD. Sorry way to run a business Read full review ›
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 by Anonymous - from 21 days ago

This sucks NO humans getting new tax people Read full review ›
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 by notdivulged - from 24 days ago

Absolutely terrible. At some point, a human needs to pick up. Read full review ›
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 by Arthur Ide - from 27 days ago

No one came on line. It is fraud. Read full review ›
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 by singlemom - from 28 days ago

I made a complaint over 2 months ago, was just told that it was closed out because I did not call back. They never made contact with me, bas Read full review ›
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 by John Andrew - from 1 mo ago

There is no human operator. I tried 4 times and the whole experience was absolutely terrible terrible terrible. Read full review ›
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 by joy - from 1 mo ago

awful or worse than that if possible! Read full review ›
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 by anonymous - from 1 mo ago

I have used H&r Block for the past several years and this is the final straw. There is absolutely no communication between any and everyone Read full review ›
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 by Anonymous - from 1 mo ago

Why have a chat line if there is no one to service a customer? Read full review ›
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 by Anonymous - from 1 mo ago

On hold for ten minutes then they hung up on me Read full review ›
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 by Anonymous - from 1 mo ago

Only talked to a "virtual human" with no help. Then I was asked for SSN and birthday and was told that there was no record of my SSN. Worst Read full review ›
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 by Anonymous - from 1 mo ago

Customer Rep sounded like a high school student(Emily) Her supervisor knew nothing. Was disconnected when I asked for manager. I have been Read full review ›
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 by Haggjon - from 1 mo ago

It's sad that people in the field set the people in the call centers up for misery. The person that helped me today was excellent with custo Read full review ›
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