H&R Block Customer Reviews

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H&R Block Ratings Summary

SUPPORT QUALITY
2.1
OUT OF 5
COMMUNICATION
2.2
OUT OF 5
RESPONSIVENESS
27.1
MINUTES - AVERAGE
OVERALL RATING
2.5
OUT OF 5


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Recent H&R Block Reviews 1 - 15 of 126

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 by John Andrew - from 4 days ago

There is no human operator. I tried 4 times and the whole experience was absolutely terrible terrible terrible. Read full review ›
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 by joy - from 4 days ago

awful or worse than that if possible! Read full review ›
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 by anonymous - from 10 days ago

I have used H&r Block for the past several years and this is the final straw. There is absolutely no communication between any and everyone Read full review ›
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 by Anonymous - from 12 days ago

Why have a chat line if there is no one to service a customer? Read full review ›
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 by Anonymous - from 14 days ago

On hold for ten minutes then they hung up on me Read full review ›
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 by Anonymous - from 15 days ago

Only talked to a "virtual human" with no help. Then I was asked for SSN and birthday and was told that there was no record of my SSN. Worst Read full review ›
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 by Anonymous - from 16 days ago

Customer Rep sounded like a high school student(Emily) Her supervisor knew nothing. Was disconnected when I asked for manager. I have been Read full review ›
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 by Haggjon - from 17 days ago

It's sad that people in the field set the people in the call centers up for misery. The person that helped me today was excellent with custo Read full review ›
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 by terry - from 1 mo ago

A friend with 18 yrs experience at an H&R Block office helped me with at-home software, but couldn't get depreciation calculations to work c Read full review ›
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 by Kaeleri - from 1 mo ago

I am not paying for support on a service I already paid for. I simply need to access a spot to enter my PIN munber Read full review ›
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 by Paul - from 1 mo ago

H&R Block charged my credit card twice for one purchase of their tax software. Called the 800 # and the helpdesk lady basically gave me the Read full review ›
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 by Anonymous - from 1 mo ago

WAS PUT ON HOLD, AND 79 MINUTES LATER, I WAS DISCONNECTED. NO CALL BACK, EVEN THOUGH THEY ASKED FOR MY NUMBER. THIS CALL WAS PROMPTED BECAUS Read full review ›
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 by Never Again HR Block - from 1 mo ago

Left this call back service request on for over 7 hours! NEVER RECEIVED A CALL. NEVER again HR Block. Read full review ›
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 by Donna - from 1 mo ago

no one ever answered. I have never talked to a human.And my taxes were done wrong costing me thousands. and I never got anyone on the phone, Read full review ›
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 by Yoyo - from 1 mo ago

Still on hold 50 minutes later...only have to call because their website is absolute crap and they make it insanely difficult to reach a hum Read full review ›
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