H&R Block: Michelle FranklinSupport SNC ***** minutes ago...
A H&R Block customer review by GetHuman user ~Michelleamg from November 21st, 2017
Background on ~Michelleamg's case
GetHuman: ~Michelleamg - can you tell our other H&R Block customers when your case took place?
~Michelleamg: Yeah. It was evening, on November 17th.
GetHuman: Did you reach out to H&R Block, and if so, how?
GetHuman: And which of these common H&R Block customer issues best describes the reason you wanted to talk to them?
(Shows ~Michelleamg a list of common H&R Block problems)
~Michelleamg: "Track a Tax Return" was why I was trying to call.
~Michelleamg's review of H&R Block customer service
GetHuman: So how would you sum up your experience for GetHuman's H&R Block customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Michelleamg: Michelle FranklinSupport SNC ***** minutes ago******This is pretty much the story.**So I have a horrible story to tell. I made a appointment for my boyfriend to get his old taxes done at a local H&R block I have been going to for years. And paying money to them for years now. So we go in. And Eric has a seat Alexis(my very autistic daughter) has a seat next to him and I sit next to her. And my boys play behind me. And as we sit down lexy coughs. Not all over the place nothing horrible. The taxe person(whom by the way I have gone to many, many times) says: hey could you not have her cough in my face. (Very rude I might add) first off even if he was sitting in a chair and my daughter standing. She couldn't even cough in his face. (Tall man) anyways. And she did not cough in his face! Eric Instantly, you could see was very unhappy. I said: what? Tax person said again, could you not let her cough in my face. Or take her somewhere else. He then looked at****Eric G. Buckner II****and said. L
GetHuman: Let's quantify your experience contacting H&R Block. On a scale of 1 to 5, how easy is it go get help on a H&R Block problem?
~Michelleamg: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Michelleamg: I'd give them a three out of five on communication.
GetHuman: And what about H&R Block's ability to quickly and effectively address your problem?
~Michelleamg: For that I would say one out of five.
GetHuman: And finally- any advice for other H&R Block customers?
~Michelleamg: Call them early in the day or late. Don't forget any personal or account information you might need for H&R Block to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Michelleamg taken from his H&R Block customer service problem that occurred on November 17th, 2017.