H2O Wireless: My experience with H** Has been HORRIBLE!!!! Th...
A H2O Wireless customer review by GetHuman user ~Sandy Williamson from November 23rd, 2017
Background on ~Sandy Williamson's case
GetHuman: ~Sandy Williamson - can you tell our other H2O Wireless customers when your case took place?
~Sandy Williamson: Yes. It was evening, on November 17th.
GetHuman: Did you reach out to H2O Wireless, and if so, how?
GetHuman: And which of these common H2O Wireless customer issues best describes the reason you wanted to talk to them?
(Shows ~Sandy Williamson a list of common H2O Wireless problems)
~Sandy Williamson: "Transfer Service" was why I was trying to call.
~Sandy Williamson's review of H2O Wireless customer service
GetHuman: So how would you sum up your experience for GetHuman's H2O Wireless customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Sandy Williamson: My experience with H** Has been HORRIBLE!!!! The Person who helped me yesterday. Tuesday ******* Was very INEXPERIENCE!! I was there for hours!!It Was Obvious That He Didn't know what he was doing to transfer my Account from At&t to H**!! He was a very SWEET person!! But,Apparately!! He was A New Employee !! But,not Trained Properly in his job!! I do Not Blame him for his Inexperience!! There was only one other person there! A woman that obviously was not happy with being there! I think she was just stressed out from having to Assist Custometrs coming in and out ND ANSWERING THE YOUNG MAN'S MANY qUESTIONS! sHE APPEARED UNFRIENDLY AT TIMES! I ASSUME SHE WAS LIKE I STATED stressed OUT!!I AM SO disappointed wITH MY h** sERVICE I RECIEVED!! I AM a VItim of a brutal assault AND didn't fEEL wELL!! I HAD tO sTAY there AND aROUND THE AREA FOR oVER * hOURS AND STILL MY sERVICES WASN'T WORKING WHEN I FINALLY LEFT THE STORE! I FOUND OUT FROM YOUR CUSTOMER SERVICE AGENT aLLEN THAT MY INFORMATION O
GetHuman: Let's quantify your experience contacting H2O Wireless. On a scale of 1 to 5, how easy is it go get help on a H2O Wireless problem?
~Sandy Williamson: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Sandy Williamson: I'd give them a one out of five on communication.
GetHuman: And what about H2O Wireless's ability to quickly and effectively address your problem?
~Sandy Williamson: For that I would say four out of five.
GetHuman: And finally- any advice for other H2O Wireless customers?
~Sandy Williamson: Call them early in the day or late. Don't forget any personal or account information you might need for H2O Wireless to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Sandy Williamson taken from his H2O Wireless customer service problem that occurred on November 17th, 2017.